Cerb

Release Notes: This maintenance update includes five bugfixes and usability tweaks. The 'nobody' shortcut on the ticket peek popup now works properly in IE8. An issue where malformed HTML attachments were being truncated when displayed in the browser was fixed. An issue with purified HTML attachments having their ID attributes stripped when displayed in the browser was fixed. When hovering over an attachment, a download option is now revealed. An issue in the scheduler where only one job would run per request if PHP lacked permission to use the set_time_limit() function was fixed.

Release Notes: This maintenance update includes nine bugfixes and usability tweaks. Virtual Attendants can use the 'Send Email' action in organization, knowledgebase, and time tracking behaviors. An informative error message is displayed when the database connection is lost. An issue in Firefox where the reply box no longer focused was fixed. The first available reply-to address will be used where there is no default. An issue where PHP was expiring inactive sessions earlier than the browser cookie was fixed. Issues with keyboard shortcuts on the reply and compose forms when selecting text with Ctrl+Shift were fixed.

Release Notes: This major update includes 64 new features. Virtual Attendants now track usage statistics. Virtual Attendants can set cross-record custom fields, add headers to sent mail, add recipients to mail, set organizations on tickets, and post comments as their owner. Macros integrate jQuery for automation while replying. Workers may upload multiple attachments at once. URLs can link directly to messages. Comment creation triggers events. Calendars can plot dates from any worklist. Admins can list sessions. Snippets track daily usage. The Web API can upload files, search comments, and compose mail.

Release Notes: This maintenance update includes seven bugfixes, security enhancements, and usability tweaks. Email attachments with HTML content filter out Javascript code before rendering. The 'Remember me' cookie for the login process now uses the 'httponly' option. This release fixes a bug that logged out all worker sessions when any worker reset their security credentials. The merge confirmation popup auto-focuses the 'OK' button to complement keyboard workflows. An issue where custom fields weren't being cached properly in Virtual Attendant behaviors has been fixed. QR codes display properly when using Google Auth and IE8.

Release Notes: This maintenance update includes five fixes and usability enhancements. The Portuguese translation was updated. The default labels for Activity Log entries when used in Virtual Attendant behavior were fixed. A bug in the Send Mail action of Virtual Attendant behaviors that prevented the 'From:' address from being set properly in some cases was fixed. The 'Current Worker' placeholder may now be used when filtering worklist-based dashboard widgets.